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    <title>UTas ePrints - Community involvement in tourism infrastructure—the case of the Strahan Visitor Centre, Tasmania</title>
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    <meta content="Fallon, Liza" name="eprints.creators_name" />
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<meta content="This paper presents a case study of the Strahan Visitor Centre, Tasmania, Australia. We surveyed 252 on-site visitors using a
structured questionnaire to determine who used the Centre and their assessment of the facility. Eight key informants with direct
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key informant interviews, are used to discuss the main elements supporting sustainable visitor centres. This research identifies that it is not enough to only assess a visitor centre’s sustainability by its popularity with visitors. It is also important to consider the needs of managers, operators, and local and cultural communities. Recommendations include adopting a consultative approach and
involving stakeholders when planning, designing and operating visitor centres and valuing community, cultural and social capital when constructing new facilities." name="eprints.abstract" />
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structured questionnaire to determine who used the Centre and their assessment of the facility. Eight key informants with direct
experience in Tasmania’s tourism industry, or the design, management and operation of visitor centres, were interviewed to elicit
their opinions on the Centre and the associated interpretation. The case study results, together with the qualitative, semi-structured
key informant interviews, are used to discuss the main elements supporting sustainable visitor centres. This research identifies that it is not enough to only assess a visitor centre’s sustainability by its popularity with visitors. It is also important to consider the needs of managers, operators, and local and cultural communities. Recommendations include adopting a consultative approach and
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    <h1 class="ep_tm_pagetitle">Community involvement in tourism infrastructure—the case of the Strahan Visitor Centre, Tasmania</h1>
    <p style="margin-bottom: 1em" class="not_ep_block"><span class="person_name">Fallon, Liza</span> and <span class="person_name">Kriwoken, Lorne</span> (2003) <xhtml:em>Community involvement in tourism infrastructure—the case of the Strahan Visitor Centre, Tasmania.</xhtml:em> Tourism Management, 24 (3). pp. 289-308. ISSN 0261-5177</p><p style="margin-bottom: 1em" class="not_ep_block"></p><table style="margin-bottom: 1em" class="not_ep_block"><tr><td valign="top" style="text-align:center"><a href="http://eprints.utas.edu.au/2939/1/Strahan_Visitor_Centre.pdf"><img alt="[img]" src="http://eprints.utas.edu.au/style/images/fileicons/application_pdf.png" border="0" class="ep_doc_icon" /></a></td><td valign="top"><a href="http://eprints.utas.edu.au/2939/1/Strahan_Visitor_Centre.pdf"><span class="ep_document_citation">PDF</span></a> - Full text restricted - Requires a PDF viewer<br />636Kb</td><td><form method="get" accept-charset="utf-8" action="http://eprints.utas.edu.au/cgi/request_doc"><input value="3939" name="docid" accept-charset="utf-8" type="hidden" /><div class=""><input value="Request a copy" name="_action_null" class="ep_form_action_button" onclick="return EPJS_button_pushed( '_action_null' )" type="submit" /> </div></form></td></tr></table><p style="margin-bottom: 1em" class="not_ep_block">Official URL: <a href="http://dx.doi.org/10.1016/S0261-5177(02)00072-9">http://dx.doi.org/10.1016/S0261-5177(02)00072-9</a></p><div class="not_ep_block"><h2>Abstract</h2><p style="padding-bottom: 16px; text-align: left; margin: 1em auto 0em auto">This paper presents a case study of the Strahan Visitor Centre, Tasmania, Australia. We surveyed 252 on-site visitors using a&#13;
structured questionnaire to determine who used the Centre and their assessment of the facility. Eight key informants with direct&#13;
experience in Tasmania’s tourism industry, or the design, management and operation of visitor centres, were interviewed to elicit&#13;
their opinions on the Centre and the associated interpretation. The case study results, together with the qualitative, semi-structured&#13;
key informant interviews, are used to discuss the main elements supporting sustainable visitor centres. This research identifies that it is not enough to only assess a visitor centre’s sustainability by its popularity with visitors. It is also important to consider the needs of managers, operators, and local and cultural communities. Recommendations include adopting a consultative approach and&#13;
involving stakeholders when planning, designing and operating visitor centres and valuing community, cultural and social capital when constructing new facilities.</p></div><table style="margin-bottom: 1em" border="0" cellpadding="3" class="not_ep_block"><tr><th valign="top" class="ep_row">Item Type:</th><td valign="top" class="ep_row">Article</td></tr><tr><th valign="top" class="ep_row">Additional Information:</th><td valign="top" class="ep_row">The definitive version is available at http://www.sciencedirect.com&#13;
&#13;
</td></tr><tr><th valign="top" class="ep_row">Keywords:</th><td valign="top" class="ep_row">Sustainable tourism; Visitor centre; Community consultation; Interpretation; Tasmania; Australia</td></tr><tr><th valign="top" class="ep_row">Subjects:</th><td valign="top" class="ep_row"><a href="http://eprints.utas.edu.au/view/subjects/350599.html">350000 Commerce, Management, Tourism and Services &gt; 350500 Tourism &gt; 350599 Tourism not elsewhere classified</a><br /><a href="http://eprints.utas.edu.au/view/subjects/300899.html">300000 Agricultural, Veterinary and Environmental Sciences &gt; 300800 Environmental Sciences &gt; 300899 Environmental Sciences not elsewhere classified</a></td></tr><tr><th valign="top" class="ep_row">Collections:</th><td valign="top" class="ep_row">UNSPECIFIED</td></tr><tr><th valign="top" class="ep_row">ID Code:</th><td valign="top" class="ep_row">2939</td></tr><tr><th valign="top" class="ep_row">Deposited By:</th><td valign="top" class="ep_row"><span class="ep_name_citation"><span class="person_name">Mr Vishnu Prahalad Nandagopalan</span></span></td></tr><tr><th valign="top" class="ep_row">Deposited On:</th><td valign="top" class="ep_row">30 Jan 2008 10:12</td></tr><tr><th valign="top" class="ep_row">Last Modified:</th><td valign="top" class="ep_row">30 Jan 2008 10:12</td></tr><tr><th valign="top" class="ep_row">ePrint Statistics:</th><td valign="top" class="ep_row"><a target="ePrintStats" href="/es/index.php?action=show_detail_eprint;id=2939;">View statistics for this ePrint</a></td></tr></table><p align="right">Repository Staff Only: <a href="http://eprints.utas.edu.au/cgi/users/home?screen=EPrint::View&amp;eprintid=2939">item control page</a></p>
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